One of the main challenges faced by e-commerce businesses managing returns. According to a report by Narvar, an e-commerce customer experience platform, around 30% of all online purchases are returned. This not only affects the bottom line of businesses, but also impacts customer satisfaction and loyalty.
As one of the leading e-commerce fulfilment providers in Saudi Arabia, our returns management services are unmatched. With a focus on customer satisfaction and efficiency, Starlinks aims to streamline the returns process for e-commerce businesses and provide a hassle-free experience for their customers.
What makes Starlinks return management service perfect for e-commerce businesses of all sizes?
1- Improved customer experience:
We provide a digital paperless experience to your customers. By providing a white label branded digital portal for your business, your customers can easily register their returns and get a confirmation in minutes through SMS/Email. Your customers will also be given the choice to return their parcel to the nearest parcel point and get a refund on the drop-off or schedule the return to be picked up from home same day.
2- Comprehensive end-to-end service:
Starlinks’ returns management service covers the entire returns process from start to finish. This includes receiving and processing returns, inspecting returned items, restocking and redistributing them, and providing detailed reports and analytics to help businesses track and improve their returns process. This comprehensive approach ensures that businesses have everything they need to effectively manage returns and reduce waste and losses.
3- Cost savings:
By allowing Starlinks to handle your returns, your business will gain so much in cost savings. Your business won’t have to incur the expenses required to build a reliable infrastructure – vehicles, fulfilment centres, personnel, digital portal, parcel points and comms – to handle its returns.
4- Environmental sustainability:
Starlinks is committed to sustainability and minimizing the environmental impact of returns. Our returns management service is designed to reduce waste and minimize the environmental impact of returns by reusing and recycling materials whenever possible. This includes the use of reusable packaging and the implementation of best practices for the handling and disposal of materials.
5- Value added services:
In addition to the technology platform, Starlinks also offers a range of value-added services to further enhance the returns experience for both businesses and their customers. These services include providing customer service support and helping businesses design and implement their returns policy.
In conclusion, Starlinks is a leading third-party logistics provider that offers comprehensive returns management services to e-commerce businesses. Our advanced technology platform and value-added services help businesses streamline the returns process, while our focus on sustainability ensures that the process is environmentally responsible. By partnering with Starlinks, businesses can improve customer satisfaction and loyalty, while also reducing the cost and hassle associated with returns.